Terms of Use & Privacy Policy

Welcome to Solace Power. We prioritize the privacy of our visitors and are committed to maintaining the trust and confidence of our users. This Privacy Policy provides detailed information on how we collect, use, manage, protect, and share the data we obtain from visitors and users of our site.

1. Information We Collect

In addition to the information types previously mentioned (first name, last name, email address, company name, billing and shipping addresses, and any business or technical documentation you may provide), we may also collect the following:
- Contact details such as phone numbers.
- Preferences and interests related to our services.
- Any feedback, comments, or questions you may submit.
- Technical data, including but not limited to, IP addresses, browser types, and versions, time zone settings, and operating systems.

2. How We Collect Your Information

Direct Interactions: You may provide us with your personal data by filling in forms on our site or by communicating with us via email, phone, or otherwise.

Automated Technologies or Interactions: As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns.

Third-Party Sources: We may receive personal data about you from various third parties and public sources, such as analytics providers or search information providers.

3. Use of Your Information

In addition to processing your requests and supplying you with requested information, we may use your information to:
- Improve our website and personalize your experience.
- Monitor the usage of our site for security purposes.
- Conduct data analysis, testing, and research to develop and enhance our services.

4. Sharing Your Information

We will only share your personal information with third parties in the following situations:- To comply with legal obligations or respond to legal process.
- In connection with a merger, acquisition, or asset sale of our business.
- To enforce our Terms of Use and other agreements.

5. Data Protection

We employ appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:
- Encryption of data in transit and at rest.
- Regular cybersecurity assessments.
- Training our staff on data protection best practices.

6. Your Rights

You have several rights under data protection laws, including the right to access, correct, erase, object to, or restrict the processing of your personal data. To exercise these rights, please contact us using the contact information provided below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

8. International Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ.

9. Children's Privacy

Our website does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from minors. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us by email at info@solace.ca